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  • Events and Shop
  • About Us
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Calender of Events

Step into the story with us. . .

Our PonyTales – Interactive™ public events invite children and families to enjoy immersive, story-led sessions filled with sensory play, creativity, and gentle connection — often alongside Sidney the Pony and animal friends.

Designed to be inclusive, calm, and pressure-free, each event offers a joyful way to explore stories together.
Spaces are limited to keep sessions supportive — early booking is recommended

Return and Refund Policy

 

Returns & Refunds Policy

We want you to feel confident when booking or purchasing with PonyTales – Interactive™. Please read the information below carefully.

Physical Products (Books & Merchandise)

Returns

  • If you change your mind, you may return unused physical items within 14 days of receipt, in line with UK Consumer Contracts Regulations.
     
  • Items must be returned in unused, resaleable condition.
     
  • Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.
     

Refunds

  • Once we receive and inspect the returned item, a refund will be issued to the original payment method within 5–10 working days.
     
  • Original postage costs are non-refundable unless the item is faulty.
     

Faulty or Damaged Items

  • If your item arrives damaged or faulty, please contact us within 7 days of delivery with photographs.
     
  • We will offer a replacement or full refund, including return postage where applicable.
     

Event Tickets & Sessions

Due to the nature of live events and limited-capacity sessions, different conditions apply.

Ticketed Events

  • Tickets are non-refundable unless the event is cancelled by us.
     
  • Tickets may be transferred to another child if you notify us in advance.
     
  • In exceptional circumstances, we may offer a credit towards a future event, at our discretion.
     

Event Cancellations

  • If an event is cancelled by PonyTales – Interactive™, you will be offered:
     
    • a full refund, or
       
    • the option to transfer your booking to a future date.
       

Digital Products

  • Digital downloads (if applicable) are non-refundable once accessed or downloaded.
     

How to Request a Return or Refund

Please contact us at:
📩 Info@Ponytalesinteractive.com

Include:

  • Your order number
     
  • The item or event name
     
  • Reason for return or enquiry
     

We aim to respond within 2–3 working days.

Our Commitment

We are a small, community-focused organisation and aim to be fair, transparent, and understanding, particularly when supporting families with additional needs. If you are unsure or need to discuss a situation, please get in touch — we’re always happy to help where we can.

Copyright © 2026 PonyTales-Interactive - All Rights Reserved.

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